Your lapsed policyholders didn't leave. Nobody called them back.
Every independent agency has a drawer of lapsed policies, non-renewals, and aged leads that nobody has time to work. We call them on behalf of your agency — a friendly renewal-review follow-up, not a pitch — and warm-transfer the ones ready to talk, live, to your producers.
$250 one-time setup + $50 per warm transfer to your front desk. No transfers? You owe nothing more.
What is your lapsed book worth?
Slide to your numbers — lapsed policies from the last three years is the honest place to start.
Conservative estimate. Math: clients × rate = clients recovered; recovered × yearly value = revenue recovered. Our cost is $250 setup + $50 per warm transfer — nothing else, and you review every transfer before it's charged.
How it works
Three steps. The only one that involves you is the first.
- 1
You export your lapsed and aged-lead list
Name, phone, email, last policy or contact date — from your AMS or CRM, whatever you run. Contact fields only; we never take policy details, coverage data, or anything sensitive. Ten minutes of your office manager's time.
- 2
We call them, as your agency
A courteous check-in from the agency they already know: has anything changed, would a quick renewal review make sense. You approve the script before the first dial. Anyone not interested gets thanked, not pushed.
- 3
Your producer gets a warm transfer
When a policyholder wants to review coverage or get requoted, we transfer live and introduce them. Your producer takes it from there — the quote, the compliance, the close all stay in your shop, where they belong.
Two numbers. That's the whole price list.
No contracts, no monthly minimums, no software licenses. If we don't deliver warm transfers, you don't pay another dollar.
Covers onboarding, list intake, calling scripts written for your practice, and transfer setup with your front desk. Paid once, ever.
You only pay when we hand your front desk a live, interested patient on the phone. Billed weekly, itemized by name — and you review and approve every transfer in your portal before it's charged.
The risk is on us, not you. A slow week costs you nothing. Cancel anytime — there is no contract to get out of.
This is the actual portal you'll log into
Not a mockup — the real product with sample data. Every call and transfer shows up live, and you approve or dispute each transfer before your card is ever charged on Monday.
Sample data shown. Your portal comes with your real numbers — and the same approve-before-we-charge control on every single transfer.
Why practices choose this over doing it in-house
Your producers should be quoting, not dialing
Win-back calls are the first thing that slips when your team is servicing the current book. Lapsed lists go stale sitting in the CRM. We do nothing but work those lists, every day, until they're worked — and your producers only pick up the phone when there's a live prospect on it.
Your book of business, not a cold list
We never buy data or dial strangers. Every call goes to someone with a prior relationship with your agency — a lapsed policyholder or a lead you already own. Your agency's name is in the first sentence of every call, and the script is yours to approve before we dial once.
$50 per live transfer vs. hundreds per internet lead
Shared internet leads routinely cost real money for a name five agencies are dialing at once. A lapsed policyholder already chose you, already gave you their information, and typically just drifted after a rate increase or a move. Reaching them costs $50 — and only when they're live on the phone with your producer.
Hi, I'm Angel.
I'm local to Central Florida, and Florida Contacts is my company — not a franchise, not a reseller. When you call, you get me. You'll never get a call center when you call us, and your patients won't either. If something isn't working, you have a direct line to the person who can fix it the same day.
Questions agencies ask us
Is this telemarketing?
No. Telemarketing is cold-calling purchased lists of strangers. We call only your own book — lapsed policyholders and leads with a prior relationship to your agency — and identify your agency by name from the first sentence. It's the follow-up call your best CSR would make if the service work ever let them.
Are you licensed? Who actually discusses coverage?
We're not, and we never do — that line is hard. Our callers set the appointment or make the transfer; every conversation about coverage, rates, or products happens between the policyholder and your licensed staff. We're the outreach layer, nothing more, and the script you approve reflects that.
What about do-not-call rules?
Prior-relationship calling to your own book is a different situation than cold solicitation — but we don't hide behind that. We scrub against your internal do-not-call list, honor every opt-out immediately and permanently, and you see the script before we use it. Anyone who says 'don't call again' never hears from us again.
What counts as a transfer I pay for?
A live call, a person from your list, interested in a renewal review or requote, and your staff answered. That's the contract definition. Every transfer is itemized in your portal by name and date, and you have until Monday noon to dispute any of them before the weekly charge. Disputed and not upheld = never billed.
We've tried win-back campaigns before. Why would this work?
Most agency win-back attempts are an email blast or a producer's side project that dies in week two. This is a human calling every name on the list until the list is done — and you're not funding the attempt, you're paying $50 per live conversation it produces. If it produces nothing, it cost you $250 to find out. That's the honest worst case.
Your lapsed book is the cheapest pipeline you own.
A 15-minute call is enough to size it. Bring a rough count of lapsed policies from the last three years.