Your lapsed policyholders didn't leave. Nobody called them back.
Every independent agency has a drawer of lapsed policies, non-renewals, and aged leads that nobody has time to work. We call them on behalf of your agency — a friendly renewal-review follow-up, not a pitch — and warm-transfer the ones ready to talk, live, to your producers.
- Personal
- A live agent — never a bot — who listens first and understands why each customer left before anything else.
- Professional
- Every call is made on behalf of your business, in your name, to a standard your brand would recognize.
- Purposeful
- Each conversation moves toward the right next step — resolve a concern, renew interest, or bring them back — and every outcome lands in your portal.
What is your lapsed book worth?
Slide to your numbers — lapsed policies from the last three years is the honest place to start.
Conservative estimate. Math: clients × rate = clients recovered; recovered × yearly value = revenue recovered. Our cost is $250 setup + $50 per warm transfer — nothing else, and you review every transfer before it's charged.
How a campaign runs
Three steps. The only one that involves you is the first.
You export your lapsed and aged-lead list
Name, phone, email, last policy or contact date — from your AMS or CRM, whatever you run. Contact fields only; we never take policy details, coverage data, or anything sensitive. Ten minutes of your office manager's time.
We call them, as your agency
A courteous check-in from the agency they already know: has anything changed, would a quick renewal review make sense. You approve the script before the first dial. Anyone not interested gets thanked, not pushed.
Your producer gets a warm transfer
When a policyholder wants to review coverage or get requoted, we transfer live and introduce them. Your producer takes it from there — the quote, the compliance, the close all stay in your shop, where they belong.
This is the actual portal you'll log into
Not a mockup. Every call and transfer lands here live, and nothing gets charged until you've approved it — by Monday noon, or it doesn't bill. We built it this way because 'trust us' is not a reporting system.
Why businesses hand this to us instead of doing it in-house
Your producers should be quoting, not dialing
Win-back calls are the first thing that slips when your team is servicing the current book. Lapsed lists go stale sitting in the CRM. We do nothing but work those lists, every day, until they're worked — and your producers only pick up the phone when there's a live prospect on it.
Your book of business, not a cold list
We never buy data or dial strangers. Every call goes to someone with a prior relationship with your agency — a lapsed policyholder or a lead you already own. Your agency's name is in the first sentence of every call, and the script is yours to approve before we dial once.
A live transfer costs a fraction of an internet lead
Shared internet leads routinely cost real money for a name five agencies are dialing at once. A lapsed policyholder already chose you, already gave you their information, and typically just drifted after a rate increase or a move. Reaching them costs far less — and only when they're live on the phone with your producer.
Built by people who've run retention floors, not a marketing agency that added a phone
Before Florida Contacts, our operations leadership managed customer retention programs for a national telecom carrier — the kind of operation where win-back rates are reviewed weekly and excuses aren't a metric. We brought that discipline to businesses that could never buy it before.
Delivery runs on a calling operation that has already worked carrier retention programs, managed from Florida with scripts we write and QA we own. Every campaign gets the same treatment a carrier contract gets: a written script your business approves, call dispositions on every dial, and a reporting portal you can check at 2am if you feel like it. More about how we operate →
retention operations experience, applied to your customer list
program management — call (321) 578-9756 and hear for yourself
every call dispositioned, every result reviewable in your portal — performance you can audit, not take on faith
Questions agencies ask us
Is this telemarketing?
No. Telemarketing is cold-calling purchased lists of strangers. We call only your own book — lapsed policyholders and leads with a prior relationship to your agency — and identify your agency by name from the first sentence. It's the follow-up call your best CSR would make if the service work ever let them.
Are you licensed? Who actually discusses coverage?
We're not, and we never do — that line is hard. Our callers set the appointment or make the transfer; every conversation about coverage, rates, or products happens between the policyholder and your licensed staff. We're the outreach layer, nothing more, and the script you approve reflects that.
What about do-not-call rules?
Prior-relationship calling to your own book is a different situation than cold solicitation — but we don't hide behind that. We scrub against your internal do-not-call list, honor every opt-out immediately and permanently, and you see the script before we use it. Anyone who says 'don't call again' never hears from us again.
What counts as a transfer I pay for?
A live call, a person from your list, interested in a renewal review or requote, and your staff answered. That's the contract definition. Every transfer is itemized in your portal by name and date, and you have until Monday noon to dispute any of them before the weekly charge. Disputed and not upheld = never billed.
We've tried win-back campaigns before. Why would this work?
Most agency win-back attempts are an email blast or a producer's side project that dies in week two. This is a human calling every name on the list until the list is done — and you're not funding the attempt, you're paying only for the live conversations it produces (pricing is on this page). If it produces nothing, the one-time setup fee is the honest worst case.
Two numbers. That's the whole price list.
These two numbers are the entire price list for performance programs — printed, not quoted. No software licenses, nothing hidden.
Onboarding, list intake, calling scripts written for your business, and transfer setup with your front desk. Paid once, ever.
Charged only when a live, interested customer is on the phone with your team. Billed weekly, itemized by name — and you approve or dispute every transfer in your portal before the charge runs.
Gyms and membership businesses run at $30 per transfer (membership math is different, so the price is too). Prefer to pay only for appointments that actually book? We quote a per-kept-appointment rate on request — it's higher, for the obvious reason. Telecom and subscription programs run on dedicated seats, scoped and quoted in one call: see the contact center division.
Your lapsed book is the cheapest pipeline you own.
A 15-minute call is enough to size it. Bring a rough count of lapsed policies from the last three years.