Win back the customers you thought were gone.
Florida Contacts recovers cancelled subscribers and lapsed customers through real conversations — trained live agents speaking on behalf of your business, who listen first, understand why the customer left, and guide them toward the right next step. Every conversation is tracked in your portal, with full visibility into outreach, outcomes, and recovered opportunities.
- Personal
- A live agent — never a bot — who listens first and understands why each customer left before anything else.
- Professional
- Every call is made on behalf of your business, in your name, to a standard your brand would recognize.
- Purposeful
- Each conversation moves toward the right next step — resolve a concern, renew interest, or bring them back — and every outcome lands in your portal.
Two divisions, one operation
Dedicated programs for telecom and subscription businesses. Performance-based programs for practices and local businesses. Same callers, same reporting, same standard — scoped to how you buy.
Contact center services
Dedicated win-back and retention desks for regional ISPs, WISPs, fiber operators, and any business with a monthly churn file. Programs are scoped around your disconnect volume, your retention offers, and your hours — and quoted in one call.
Performance programs
We call your inactive patients or past customers and hand the interested ones to your front desk live, mid-call. A campaign that produces nothing costs you nothing more — the risk sits with us, where it belongs. Pricing is printed on every program page.
Dental, med spa, chiropractic, home services, insurance, gyms →
Built for operations, not just outreach
Nineteen-plus years of running call center campaigns went into how this is set up — the parts a business only notices when they're missing.
Tech-forward operations
Real-time call dispositions, a live reporting portal, and tracked results on every campaign — run the way a modern operation should be run, not on a whiteboard and a shared spreadsheet.
Experienced live agents
High-stakes conversations need judgment a script tree doesn't have. Agents work from scripts your business approves, on calls that are recorded and dispositioned, not improvised.
Built around your business
Your script, your transfer flow, your reporting — assembled around how you already operate. We stay small enough to adjust the program the week something isn't working.
This is the actual portal you'll log into
Not a mockup. Every call and transfer lands here live, and nothing gets charged until you've approved it — by Monday noon, or it doesn't bill. We built it this way because 'trust us' is not a reporting system.
How a campaign runs
Three steps. The only one that involves you is the first.
You send us your inactive list
Contact fields only — name, phone, email, last visit date. Our upload form has no fields for anything sensitive, so there's nothing sensitive to hand over. Ten minutes of your time, total.
We call them
Our agents, our phones, our hours. Every call opens with your business's name, because that's whose call it is. Your team keeps doing their job while we do ours.
Your phone rings with a live, interested customer
We transfer mid-call and introduce them by name. Your desk books them. That handoff — not a voicemail, not a 'lead sheet' — is the unit you pay for.
Why businesses hand this to us instead of doing it in-house
Your receptionist already has a full-time job
Win-back calls happen 'between everything else,' which means they mostly don't happen. Industry surveys put 18–32% of a service business's potential annual revenue in its dormant list — that's what 'between everything else' costs.
Nothing to install, nothing to learn
No software for your staff, no logins, no training sessions. Your team's only job is to answer the phone when a warm customer is on the line.
You pay for results, not effort
An in-house calling project costs payroll whether or not anyone answers. With us, the meter runs only when a live, interested customer is talking to your team.
Built by people who've run retention floors, not a marketing agency that added a phone
Before Florida Contacts, our operations leadership managed customer retention programs for a national telecom carrier — the kind of operation where win-back rates are reviewed weekly and excuses aren't a metric. We brought that discipline to businesses that could never buy it before.
Delivery runs on a calling operation that has already worked carrier retention programs, managed from Florida with scripts we write and QA we own. Every campaign gets the same treatment a carrier contract gets: a written script your business approves, call dispositions on every dial, and a reporting portal you can check at 2am if you feel like it. More about how we operate →
retention operations experience, applied to your customer list
program management — call (321) 578-9756 and hear for yourself
every call dispositioned, every result reviewable in your portal — performance you can audit, not take on faith
Free tools, no strings that matter
We publish our pricing, our math, and our scripts. A business that trusts its numbers can afford to show its work.
Dormant Revenue Audit
Tell us your list size and average customer value. We send back a one-page projection of what your list is worth — built by a person, not a form-mailer, usually within a business day.
Win-back call scripts
The actual scripts we use, by industry, free to download. Run them with your own staff if you want — if the calls are worth making, someone should be making them.
Churn cost calculator
For ISPs and subscription businesses: what your monthly disconnect file bleeds per year, and what a win-back desk recovers at realistic save rates.
Questions you should be asking us
Where does our customer data live?
Encrypted in transit and at rest, access-controlled, isolated per client. We take contact fields only — name, phone, email, last visit date — and we delete your list on request. Details on the security page.
What data do you actually need from us?
Name, phone, email, last visit or cancel date. That's the whole upload. The form has no fields for anything clinical or financial, on purpose.
Do people know who's calling?
Yes, from the first sentence. We call on behalf of your business, by name. Someone who isn't interested gets a polite thank-you and goes on your do-not-call list — burning your reputation to juice our transfer count would be a stupid trade.
How fast can we start?
About a week from list handoff. Your part takes roughly ten minutes; the rest of the week is us writing your script, scrubbing the list against do-not-call registries, and setting up the transfer flow with your team.
Are the calls made by AI?
No. Robocalls are the reason your customers stopped answering the phone — we're not going to fix that problem with more of it. Live agents, working from a script your business approved.
Recover more customers today.
Bring lost customers back with conversations that feel human, trusted, and built to convert. One 20-minute call is enough to tell you whether this fits.