Terms of Service
Short and readable on purpose. If anything here is unclear, ask us before signing up.
1. The service
Florida Contacts contacts inactive patients or clients on behalf of your practice, using a contact list you provide, and live-transfers interested individuals to your front desk to book appointments. We provide the people, phones, scripts (which you approve), and weekly reporting. You provide the list and answer the transfers during agreed hours.
2. Pricing and billing
Pricing is a one-time $250 setup fee plus $50 per warm transfer. A "warm transfer" means a live call in which we connect an interested individual from your list to your front desk and your staff answers. Every transfer appears in your client portal the moment it happens, and you can approve or dispute each one until 12:00pm ET the following Monday — anything not disputed by then is approved. Each Monday we invoice the approved transfers, itemized by name and date, and charge the card on file. Whether a transferred patient books, attends, cancels, or no-shows afterward does not change the invoice — the live transfer is the service. There are no other fees, minimums, or charges of any kind.
3. No contract, cancel anytime
There is no term commitment. You can pause or stop the service at any time by email or phone; you owe only for warm transfers already delivered. We can also end the engagement with notice, in which case any unused portion of work simply stops being billed.
4. Your list, your responsibility for consent
You confirm that the contact lists you provide are yours to share for this purpose — i.e., they contain your own patients or clients, with contact fields only (name, phone, email, last visit date), and that contacting them on your behalf is consistent with your own policies and applicable law. We will honor every do-not-contact request immediately and permanently.
5. Data handling
We handle your list as described on our Security page and Privacy Policy: contact fields only, encrypted in transit and at rest, access-controlled, isolated per practice, deleted on request. We never accept clinical or treatment data, and you agree not to send it.
6. No guarantees of results
We're honest about this: we cannot guarantee how many patients will pick up, transfer, or rebook. What we guarantee instead is the pricing structure — if we deliver no transfers, you owe nothing beyond the setup fee, and you review every transfer before it's charged.
7. Liability
Our total liability for anything arising from this service is capped at the amounts you paid us in the three months before the claim. Neither party is liable for indirect or consequential damages. Nothing here limits liability that can't legally be limited.
8. Governing law
These terms are governed by the laws of the State of Florida. Any disputes will be handled in the courts of Orange County, Florida.
9. Contact
Questions about these terms: angeldavila@floridacontacts.com or (321) 578-9756.
Last updated July 2026