Your overdue hygiene patients are worth more than your marketing budget.
A reactivated dental patient is typically worth $600–1,200 a year in hygiene, restorative, and referrals. We call your lapsed patients and warm-transfer the ones ready to book — live — to your front desk.
- Personal
- A live agent — never a bot — who listens first and understands why each customer left before anything else.
- Professional
- Every call is made on behalf of your business, in your name, to a standard your brand would recognize.
- Purposeful
- Each conversation moves toward the right next step — resolve a concern, renew interest, or bring them back — and every outcome lands in your portal.
What is your overdue patient list worth?
Most dental practices find 20–40% of their active charts are past due for hygiene. Run your numbers — conservatively.
Conservative estimate. Math: patients × rate = patients recovered; recovered × yearly value = revenue recovered. Our cost is $250 setup + $50 per warm transfer — nothing else, and you review every transfer before it's charged.
How a campaign runs
Three steps. The only one that involves you is the first.
You export your overdue patient list
Most practice management systems (Dentrix, Eaglesoft, Open Dental) export this in minutes. We only take name, phone, email, and last visit date — never chart or treatment data.
We call them
Friendly re-care outreach on behalf of your practice, by name. Our team, our phones, our time — your front desk keeps running the schedule.
Your front desk gets a warm transfer
When a patient is ready to book their cleaning or exam, we transfer live and introduce them. Your team books them into your schedule as usual.
Why businesses hand this to us instead of doing it in-house
Hygiene recall is a full-time job nobody has
Your front desk is checking in patients, verifying insurance, and answering the phone. Overdue-patient calls come last — every day. We do nothing else.
No new software for your team
We don't touch your practice management system. You export a list once; we handle the rest. Nothing to install, no logins, no training.
Reactivation costs a fraction of new-patient acquisition
New-patient acquisition through ads routinely costs hundreds of dollars per patient. Reactivating someone who already knows and trusts your practice costs far less — and only when they're live on the phone with your front desk, ready to book.
Built by people who've run retention floors, not a marketing agency that added a phone
Before Florida Contacts, our operations leadership managed customer retention programs for a national telecom carrier — the kind of operation where win-back rates are reviewed weekly and excuses aren't a metric. We brought that discipline to businesses that could never buy it before.
Delivery runs on a calling operation that has already worked carrier retention programs, managed from Florida with scripts we write and QA we own. Every campaign gets the same treatment a carrier contract gets: a written script your business approves, call dispositions on every dial, and a reporting portal you can check at 2am if you feel like it. More about how we operate →
retention operations experience, applied to your customer list
program management — call (321) 578-9756 and hear for yourself
every call dispositioned, every result reviewable in your portal — performance you can audit, not take on faith
Questions dental offices ask us
Our recall system already sends texts and emails. Why calls?
Automated recall catches the patients who were coming back anyway. The ones who've been gone 12+ months ignore texts — they need a human conversation. We're the layer after your recall software gives up.
Will this annoy patients and hurt our reputation?
We call on behalf of your practice, by name, as a friendly re-care follow-up — the same call a great front desk would make if they had the time. Patients who aren't interested get a polite thank-you, not a pitch.
Where does our customer data live?
Encrypted in transit and at rest, access-controlled, isolated per client. We take contact fields only — name, phone, email, last visit date — and we delete your list on request. Details on the security page.
What data do you actually need from us?
Name, phone, email, last visit or cancel date. That's the whole upload. The form has no fields for anything clinical or financial, on purpose.
Do people know who's calling?
Yes, from the first sentence. We call on behalf of your business, by name. Someone who isn't interested gets a polite thank-you and goes on your do-not-call list — burning your reputation to juice our transfer count would be a stupid trade.
What if nobody picks up or wants to come back?
Then the one-time setup fee is all you ever pay. The per-transfer fee (see pricing below) exists only when a live, interested customer is on the phone with your team — and you review every transfer in your portal before Monday's charge runs.
How fast can we start?
About a week from list handoff. Your part takes roughly ten minutes; the rest of the week is us writing your script, scrubbing the list against do-not-call registries, and setting up the transfer flow with your team.
Are the calls made by AI?
No. Robocalls are the reason your customers stopped answering the phone — we're not going to fix that problem with more of it. Live agents, working from a script your business approved.
Two numbers. That's the whole price list.
These two numbers are the entire price list for performance programs — printed, not quoted. No software licenses, nothing hidden.
Onboarding, list intake, calling scripts written for your business, and transfer setup with your front desk. Paid once, ever.
Charged only when a live, interested customer is on the phone with your team. Billed weekly, itemized by name — and you approve or dispute every transfer in your portal before the charge runs.
Gyms and membership businesses run at $30 per transfer (membership math is different, so the price is too). Prefer to pay only for appointments that actually book? We quote a per-kept-appointment rate on request — it's higher, for the obvious reason. Telecom and subscription programs run on dedicated seats, scoped and quoted in one call: see the contact center division.
Your overdue patients already chose your practice once.
A 15-minute call is enough to size your recall opportunity.