Half-finished care plans are sitting in your patient files. We restart them.
Patients drop off care plans and skip maintenance visits — not because chiropractic stopped working, but because life got busy. We call your lapsed patients and warm-transfer the ones ready to rebook, live, to your front desk.
- Personal
- A live agent — never a bot — who listens first and understands why each customer left before anything else.
- Professional
- Every call is made on behalf of your business, in your name, to a standard your brand would recognize.
- Purposeful
- Each conversation moves toward the right next step — resolve a concern, renew interest, or bring them back — and every outcome lands in your portal.
What are your lapsed care plans worth?
Count dropped care plans plus patients whose maintenance visits quietly stopped. Then run the math — conservatively.
Conservative estimate. Math: patients × rate = patients recovered; recovered × yearly value = revenue recovered. Our cost is $250 setup + $50 per warm transfer — nothing else, and you review every transfer before it's charged.
How a campaign runs
Three steps. The only one that involves you is the first.
You send us your lapsed patient list
Dropped care plans, stalled maintenance patients, anyone who hasn't been in for months. Name, phone, email, last visit date — never treatment notes or clinical data.
We call them
A warm check-in on behalf of your clinic, by name. No pressure, no sales script — just an invitation to get back on the table.
Your front desk gets a warm transfer
When a patient is ready to rebook, we transfer live and introduce them. Your team schedules the adjustment like any other call.
Why businesses hand this to us instead of doing it in-house
Your CA is adjusting the schedule, not working the list
In most clinics one person runs the entire front office. Reactivation calls are the first thing to slip. We make them the only thing we do.
No software, no EHR access needed
We never touch your EHR or billing system. One exported list is the entire integration.
Pay per rebooked patient, not per hour of calling
Charged only when a lapsed patient lands back on your schedule — and only then. Compare that to what a new patient costs you through ads or screenings.
Built by people who've run retention floors, not a marketing agency that added a phone
Before Florida Contacts, our operations leadership managed customer retention programs for a national telecom carrier — the kind of operation where win-back rates are reviewed weekly and excuses aren't a metric. We brought that discipline to businesses that could never buy it before.
Delivery runs on a calling operation that has already worked carrier retention programs, managed from Florida with scripts we write and QA we own. Every campaign gets the same treatment a carrier contract gets: a written script your business approves, call dispositions on every dial, and a reporting portal you can check at 2am if you feel like it. More about how we operate →
retention operations experience, applied to your customer list
program management — call (321) 578-9756 and hear for yourself
every call dispositioned, every result reviewable in your portal — performance you can audit, not take on faith
Questions chiropractic clinics ask us
Our patients drop off mid-care-plan. Can you bring them back?
That's exactly the list we work best. Patients who stopped at visit 6 of 12 usually didn't quit chiropractic — life got busy. A friendly call on behalf of your clinic is often all it takes to restart care.
We're cash-based / membership-based. Does this still work?
Yes — arguably better. Lapsed maintenance and membership patients already understand your value and your pricing. There's no insurance conversation, just a scheduling one.
Where does our customer data live?
Encrypted in transit and at rest, access-controlled, isolated per client. We take contact fields only — name, phone, email, last visit date — and we delete your list on request. Details on the security page.
What data do you actually need from us?
Name, phone, email, last visit or cancel date. That's the whole upload. The form has no fields for anything clinical or financial, on purpose.
Do people know who's calling?
Yes, from the first sentence. We call on behalf of your business, by name. Someone who isn't interested gets a polite thank-you and goes on your do-not-call list — burning your reputation to juice our transfer count would be a stupid trade.
What if nobody picks up or wants to come back?
Then the one-time setup fee is all you ever pay. The per-transfer fee (see pricing below) exists only when a live, interested customer is on the phone with your team — and you review every transfer in your portal before Monday's charge runs.
How fast can we start?
About a week from list handoff. Your part takes roughly ten minutes; the rest of the week is us writing your script, scrubbing the list against do-not-call registries, and setting up the transfer flow with your team.
Are the calls made by AI?
No. Robocalls are the reason your customers stopped answering the phone — we're not going to fix that problem with more of it. Live agents, working from a script your business approved.
Two numbers. That's the whole price list.
These two numbers are the entire price list for performance programs — printed, not quoted. No software licenses, nothing hidden.
Onboarding, list intake, calling scripts written for your business, and transfer setup with your front desk. Paid once, ever.
Charged only when a live, interested customer is on the phone with your team. Billed weekly, itemized by name — and you approve or dispute every transfer in your portal before the charge runs.
Gyms and membership businesses run at $30 per transfer (membership math is different, so the price is too). Prefer to pay only for appointments that actually book? We quote a per-kept-appointment rate on request — it's higher, for the obvious reason. Telecom and subscription programs run on dedicated seats, scoped and quoted in one call: see the contact center division.
Your lapsed patients already believe in your care.
A 15-minute call is enough to size your reactivation opportunity.