Call centers sell you hours. We sell you a live customer on the phone.
Every business has a list of past customers it never calls back. We work that list — your customers, your name on the call — and warm-transfer the ones ready to come back, live, to your team. Started in healthcare. The model works anywhere a past customer is worth a phone call.
- Personal
- A live agent — never a bot — who listens first and understands why each customer left before anything else.
- Professional
- Every call is made on behalf of your business, in your name, to a standard your brand would recognize.
- Purposeful
- Each conversation moves toward the right next step — resolve a concern, renew interest, or bring them back — and every outcome lands in your portal.
Same model, your industry
If your business has a list of past customers worth a phone call, the model probably fits.
Healthcare practices
Our flagship: dental, med spa, and chiropractic patient reactivation. Where the model was built.
Insurance agencies
Lapsed policyholders and aged leads, warm-transferred to your producers for renewal reviews.
Home services
HVAC, plumbing, pest, lawn — lapsed maintenance customers called back ahead of your season.
Gyms & membership businesses
Cancelled and long-inactive members, won back on a membership-specific rate — different math, same principle. Start with a free list audit.
ISPs, telecom & subscriptions
Different division, different math: dedicated win-back desks priced per seat, not per transfer. Built for monthly disconnect files.
Don't see your industry? If you have a past-customer list, ask us — we'll tell you honestly whether the model fits.
Why businesses hand this to us instead of doing it in-house
Hourly call centers bill for effort. This division bills for results.
An hourly call center charges for seats whether anyone answers the phone or not. A slow week still costs you a full invoice. With us, the meter only runs when a live, interested person from your list is on the phone with your team — and you approve every single transfer before it's charged.
You review every transfer before you pay for it
Each transfer shows up in your portal, itemized by name and date. You have until Monday noon to dispute any of them. Bad transfer? You don't pay for it. No call center on earth offers that, because their model can't survive it. Ours is built on it.
Your list, not a cold list
We don't buy data and we don't cold-call strangers. We call people who already bought from you and stopped coming back — a friendly follow-up from a business they know, not a pitch from one they don't. That's why the calls get answered.
How it works, in any industry
Three steps. The only one that involves you is the first.
You export your lapsed customer list
Name, phone, email, last purchase or visit date. That's every field we take, in any industry. Ten minutes from whatever system you already use — nothing to install, no logins for your staff.
We call them, as you
Our team, our phones, our time, with a script written for your business and approved by you. Your customers hear a follow-up from the company they already chose — because that's what it is.
Your team gets a warm transfer
When someone's ready to book, renew, or buy again, we transfer live and introduce them. Your team closes it the way they close everything else. That live handoff is the only thing you're ever billed for.
This is the actual portal you'll log into
Not a mockup. Every call and transfer lands here live, and nothing gets charged until you've approved it — by Monday noon, or it doesn't bill. We built it this way because 'trust us' is not a reporting system.
Questions businesses ask us
Is this telemarketing?
No, and the distinction matters legally and practically. Telemarketing is cold-calling strangers off purchased lists. We only call people on the list you give us — your own past customers, who have an existing relationship with your business. They hear your company's name in the first sentence, and anyone not interested gets a polite thank-you, not a pitch.
How is this different from hiring a call center?
A traditional call center sells you hours and seats — you pay for dialing, not outcomes. This division sells one thing: a live, interested past customer transferred to your team, reviewed and approved by you before it's billed. If we produce nothing, you pay nothing beyond the one-time setup fee — see pricing below.
What industries do you work with?
Healthcare practices (dental, med spa, chiropractic) are our flagship — that's where the model was built. We run the same service for insurance agencies, home services companies, and gyms (membership math runs a different rate — ask us). ISPs, telecom, and subscription businesses run on dedicated per-seat programs instead — that's our contact center division. If your business has a list of past customers worth a phone call, one of the two models fits.
What if a transfer is junk — wrong person, not actually interested?
Dispute it in your portal before Monday noon and we sort it out on a call. If it doesn't hold up, it's waived and never billed. We'd rather waive a transfer than argue about one — a padded invoice costs us the account, and we know it.
What does it cost?
Pricing for performance programs is printed on this page, near the bottom — a one-time setup fee plus a per-transfer rate you approve before it bills. The risk sits on our side of the table — that's the point of the model.
Two numbers. That's the whole price list.
These two numbers are the entire price list for performance programs — printed, not quoted. No software licenses, nothing hidden.
Onboarding, list intake, calling scripts written for your business, and transfer setup with your front desk. Paid once, ever.
Charged only when a live, interested customer is on the phone with your team. Billed weekly, itemized by name — and you approve or dispute every transfer in your portal before the charge runs.
Gyms and membership businesses run at $30 per transfer (membership math is different, so the price is too). Prefer to pay only for appointments that actually book? We quote a per-kept-appointment rate on request — it's higher, for the obvious reason. Telecom and subscription programs run on dedicated seats, scoped and quoted in one call: see the contact center division.
You already paid to win these customers once. Don't pay to win them twice.
A 15-minute call is enough to tell you whether your list is worth working — and we'll say so honestly if it isn't.