About Florida Contacts
A contact center built on operations experience, not a pitch deck.
Florida Contacts runs dedicated win-back and retention desks for telecom and subscription businesses, and live-agent reactivation programs for practices and local businesses. It was built by someone who has spent 19-plus years running call center campaigns — and it's run the way those campaigns are run: scripted, dispositioned, reported, and reviewed.
Angel Davila
Nineteen-plus years in call center campaigns and operations — outbound sales, retention, and customer support — before starting Florida Contacts to bring that discipline to businesses that could never buy it before.
- 19+ years running outbound and inbound call center campaigns
- Operations background includes carrier-scale retention programs
- Built the reporting platform, scripts, and QA process this runs on
- Based in Apopka, Florida — serving Central Florida and beyond
Everything Florida Contacts runs on — the scripts, the call dispositions, the live reporting portal, the weekly billing your team approves before it charges — comes directly out of what a well-run retention floor actually needs. Our agents work from scripts your business approves before the first dial, and every call is recorded and dispositioned. Nobody here is improvising.
Built for operations, not just outreach
Nineteen-plus years of running call center campaigns went into how this is set up — the parts a business only notices when they're missing.
Tech-forward operations
Real-time call dispositions, a live reporting portal, and tracked results on every campaign — run the way a modern operation should be run, not on a whiteboard and a shared spreadsheet.
Experienced live agents
High-stakes conversations need judgment a script tree doesn't have. Agents work from scripts your business approves, on calls that are recorded and dispositioned, not improvised.
Built around your business
Your script, your transfer flow, your reporting — assembled around how you already operate. We stay small enough to adjust the program the week something isn't working.
Why this exists
Most businesses have a list of past customers worth calling and nobody with the time, scripts, or systems to call them properly. Florida Contacts exists to close that gap — real operations discipline, scoped to programs of any size, from a single practice's recall list to a regional operator's monthly disconnect file.
That's also why the two divisions exist side by side: pay-per-result for businesses that want to test the model with no commitment, and dedicated seats for operations that need a standing desk. Same scripts-and-QA discipline either way — the only thing that changes is how you buy it.
Where we're based, and how to reach us
Florida Contacts is based in Apopka, FL, serving Central Florida and beyond. No ticket queue, no shared inbox for the first call.
Let's talk about your program.
A 20-minute call is enough to tell you whether this fits — and we'll say so honestly if it doesn't.